Refund Policy

1. Eligibility

Refunds are available for eligible services purchased directly from ZERNAVON through zernavon.pro. To qualify, the request must relate to services that have not been fully delivered or materially completed. Subscription-based services may be eligible for partial refunds depending on usage and delivery stage.

2. Timeframe

Refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws. For recurring services, refund eligibility applies only to the most recent billing cycle.

3. Refund Process

To request a refund:

• Submit a written request via email (see contact section below).
• Include your full name, order reference, purchase date, and reason for request.
• Provide supporting documentation if applicable.

Our team will review your request within 5 business days and notify you of approval or rejection.

4. Conditions

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your financial institution but typically take 5–10 business days. ZERNAVON reserves the right to deduct reasonable administrative or service fees if work has already commenced.

5. Exceptions

Refunds are not available for:

• Completed or fully delivered custom services.
• Digital deliverables that have been accessed or downloaded.
• Services explicitly marked as non-refundable at the time of purchase.
• Requests submitted beyond the stated timeframe.

6. Contact Information

If you have any questions about this Refund Policy or would like to submit a request, please contact:

ZERNAVON

Email: [email protected]

Website: https://zernavon.pro